Privacy Policy

Effective date: 2/1/2026

This Privacy Policy explains how ProNexus AI Inc. (doing business as ProNexus) collects, uses, and shares information when you visit our website or use our products and services (collectively, the “Services”).

  1. Information We Collect

We collect information you provide directly, such as your name, work email, company, title, phone number, and any other information you submit through forms on our website, including requests for a demo. We also collect the content of communications you send to us, such as emails and support requests.

We also collect certain information automatically when you visit our website, such as IP address, device and browser information, pages viewed, time spent on pages, referring and exit pages, and general usage activity. We may infer an approximate location from your IP address.

If you use our product, we may process information that you or your organization uploads to the Services or connects through integrations, depending on your configuration and permissions. This can include professional contact details, project and workflow data, and scheduling metadata.

  1. How We Use Information

We use information to provide, operate, maintain, and improve the Services, including to set up accounts, deliver product functionality, and provide customer support. We also use information to communicate with you about the Services, including responding to requests, sending administrative messages, and providing product or security related updates. We use information to understand how our website and Services are used, to improve performance and user experience, and to protect the Services, prevent fraud, and enforce our terms.

  1. How We Share Information

We do not sell personal information. We may share information with vendors and service providers that help us operate the Services, such as hosting, analytics, customer support, email delivery, and security monitoring providers. We may also share information with professional advisors such as lawyers and accountants, and with authorities or third parties when we believe disclosure is necessary to comply with law, respond to lawful requests, protect rights and safety, or prevent misuse. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

  1. Cookies and Analytics

We use cookies and similar technologies to operate our website and to understand usage and improve performance. You can control cookies through your browser settings. If you disable cookies, some parts of the site may not function properly.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest where appropriate. We also support enterprise security reviews and are on a path to SOC 2 certification. No system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data, how it is used, and any applicable customer settings and agreements.

  1. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or object to certain processing of your personal information, or to receive a copy of it. You can request to exercise these rights by contacting us at the email address below. If you receive marketing communications from us, you can opt out using the unsubscribe link or by contacting us, though we may still send non marketing messages related to the Services such as security or administrative notices.

  1. International Transfers

If you access the Services from outside the United States, your information may be processed in the United States or other locations where we and our service providers operate. Where required, we take steps designed to implement appropriate safeguards for cross border transfers.

  1. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

  1. Third Party Links and Services

Our website may contain links to third party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date above indicates when it was last updated. If changes are material, we will take reasonable steps to provide notice.

  1. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at Tom@ProNexus.ai

.